att internet cancel service

How to Cancel ATT Internet Service: A Step-by-Step Guide

Hey readers,

Are you ready to say goodbye to your ATT internet service? Whether you’re moving, switching providers, or simply downsizing, canceling your AT&T internet can be a breeze. In this comprehensive guide, we’ll walk you through the entire process, leaving you with a clear and hassle-free cancellation experience.

Contacting ATT Customer Service

To initiate the cancellation process, you’ll need to reach out to ATT customer service. Here are the most convenient ways to do so:

Phone

• Call 1-800-288-2020 from the phone number associated with your ATT internet account.
• Navigate the automated menu to reach a live representative.
• Provide your account details and request to cancel your service.

Live Chat

• Visit the ATT website and click on the “Support” tab.
• Select “Chat with us” and connect with a customer service representative.
• Enter your account details and type in your cancellation request.

Online

• Log in to your ATT account on the ATT website.
• Go to the “My Services” section.
• Find your internet service and select “Cancel Service.”

Cancellation Options

Depending on your specific situation, you may have several cancellation options to choose from:

Immediate Cancellation

If you want to terminate your service immediately, you can request an immediate cancellation. However, you may be charged an early termination fee if you’re under contract.

Scheduled Cancellation

If you prefer to schedule your cancellation for a later date, you can specify the desired date during the cancellation process. This option is helpful if you need time to find a new internet provider or if you’re moving.

Temporarily Suspending Service

For temporary interruptions, you can suspend your service for up to 6 months. This option is ideal if you’re going on vacation or traveling for an extended period.

Fees and Charges

Before canceling your service, it’s important to be aware of any potential fees and charges:

Early Termination Fee

If you’re under contract with ATT, you may be subject to an early termination fee. The amount of the fee will depend on the length of your contract and the remaining time left on it.

Equipment Return Fee

If you rented equipment from ATT, such as a modem or router, you’ll need to return it within 30 days of canceling your service. If you fail to return the equipment, you may be charged a fee.

Table: Fees and Charges Related to ATT Internet Cancellation

Important Considerations

Before proceeding with the cancellation, here are a few important factors to keep in mind:

Saving Your Data

Make sure to back up any important data or files before canceling your service. Once your internet is disconnected, you won’t be able to access your data until you reconnect.

Returning Equipment

If you rented equipment from ATT, ensure you return it within 30 days of cancellation to avoid any fees.

Finding a New Provider

If you’re switching internet providers, research and compare different options before making a decision. Consider factors such as speed, reliability, and price.

Conclusion

Canceling your ATT internet service can be a straightforward process. By following the steps outlined in this guide and being aware of the potential fees and charges, you can ensure a hassle-free cancellation.

For more information and helpful tips, feel free to check out our other articles on managing your internet services.

FAQ about AT&T Internet Cancel Service

How do I cancel my AT&T Internet service?

• Call AT&T customer service at 1-800-288-2020, or visit an AT&T retail store.

What information do I need to provide when canceling?

• Your account number
• Your service address
• The reason for canceling

When will my service be canceled?

• Your service will be canceled on the last day of your current billing cycle.

Will I be charged a cancellation fee?

• There is no cancellation fee for AT&T Internet service.

How do I return my equipment?

• Pack all equipment in the original boxes or in a sturdy box and return it to any AT&T store or FedEx location.

What happens if I don’t return my equipment?

• You will be charged for the cost of the equipment.

Can I cancel my service online?

• No, you cannot cancel your AT&T Internet service online.

What if I have a contract?

• If you are under contract, you may have to pay an early termination fee.

Can I pause my service instead of canceling?

• Yes, you can pause your AT&T Internet service for up to 3 months.

How do I get a refund for unused service?

• You will receive a refund for any unused service days after your service is canceled.