How to Cancel ATT Internet Service: A Comprehensive Guide
Hi Readers,
Canceling your ATT internet service can be a hassle, but it doesn’t have to be. In this detailed guide, we’ll walk you through the entire process, from contacting customer service to returning your equipment. So, grab a cup of coffee and let’s get started.
Why Cancel ATT Internet?
There are plenty of reasons why you might want to cancel your ATT internet service. Maybe you’re moving to a new home, switching providers for a better deal, or simply want to save some money. Whatever your reason, we’re here to help you make the transition as smooth as possible.
Steps to Cancel ATT Internet
1. Contact Customer Service
The first step is to contact ATT customer service. You can do this by phone, online chat, or email. When you call, be prepared to provide your account number, name, and address. If you’re chatting or emailing, make sure to include the same information in your message.
2. Request a Cancellation
Once you’re connected with a customer service representative, simply state that you want to cancel your ATT internet service. They will ask you to confirm your account information and may try to offer you a deal to keep your business. If you’re sure you want to cancel, politely decline the offer and proceed with the cancellation process.
3. Return Your Equipment
Once your cancellation has been processed, you will need to return your ATT equipment. This includes the modem, router, and any other devices that you were provided with. You can return the equipment to an ATT store or by mail. If you return it by mail, you will be provided with a prepaid shipping label.
Cancellation Fees
In most cases, there is no fee to cancel your ATT internet service. However, if you are under contract, you may have to pay an early termination fee. The amount of the fee will depend on how many months you have left on your contract.
Tips for Canceling ATT Internet
Here are a few tips to help you cancel your ATT internet service smoothly:
- Call customer service during off-peak hours to avoid long wait times.
- Be prepared to provide your account information and reason for canceling.
- Politely decline any offers to keep your business.
- Return your equipment promptly to avoid late fees.
ATT Internet Cancellation Table
| Step | Description |
|---|---|
| 1 | Contact customer service |
| 2 | Request a cancellation |
| 3 | Return your equipment |
| 4 | Pay any outstanding fees |
Conclusion
Canceling your ATT internet service can be a simple process if you follow the steps in this guide. We hope this information has been helpful. If you have any other questions, please feel free to check out our other articles on ATT customer service.
FAQ about AT&T Internet Cancellation
How do I cancel my AT&T Internet service?
You can cancel your AT&T Internet service online, by phone, or in person at an AT&T store.
What is the cancellation fee?
There is no cancellation fee if you cancel within the first 30 days of service. After 30 days, the cancellation fee is $15.
When will my service end?
Your service will end on the date you specify when you cancel.
What equipment do I need to return?
You will need to return all AT&T equipment, including the modem, router, and any other devices.
How do I return my equipment?
You can return your equipment to an AT&T store or by mail.
What if I don’t return my equipment?
You will be charged a fee for any equipment that is not returned.
Can I cancel my service online?
Yes, you can cancel your service online at the AT&T website.
Can I cancel my service by phone?
Yes, you can cancel your service by phone by calling AT&T customer service at 1-800-288-2020.
Can I cancel my service in person?
Yes, you can cancel your service in person at an AT&T store.
What do I need to bring with me to cancel my service in person?
You will need to bring your account number and a valid photo ID.