Greetings, Readers!
Welcome to our comprehensive guide on how to contact WoW Internet customer service. Whether you’re a new customer setting up your internet service or a loyal subscriber seeking assistance, we’ve got you covered. In this article, we’ll provide you with all the necessary information to connect with a WoW Internet customer service representative quickly and efficiently.
Contacting WoW Internet Customer Service
Via Phone
The quickest and most direct way to reach WoW Internet customer service is by phone. Their main customer service line is:
- 1-800-233-4839
This line is available 24/7, so you can call anytime, day or night.
Via Email
If you prefer to contact WoW Internet customer service via email, you can do so at the following address:
Please note that email responses may take longer than phone calls.
Troubleshooting Your WoW Internet Connection
Resolving Common Issues
Sometimes, you may encounter issues with your WoW Internet connection. Here are some common problems and their quick fixes:
- No Internet access: Check if your modem and router are powered on and properly connected. If the problem persists, try restarting them.
- Slow speeds: Run a speed test to determine your actual speed. If it’s significantly lower than what you should be getting, contact WoW Internet customer service.
- Intermittent connection: Check if any loose wires or cables are causing the connection to drop. If not, contact WoW Internet customer service for further troubleshooting.
Advanced Troubleshooting
For more complex issues, such as:
- DNS errors: Update your DNS settings to use WoW Internet’s DNS servers (172.20.231.1 and 172.20.231.2).
- Port forwarding: Contact WoW Internet customer service for assistance with opening specific ports.
- Static IP address: If you require a static IP address, contact WoW Internet customer service for more information and pricing.
WoW Internet Customer Service Hours
WoW Internet customer service is available 24 hours a day, 7 days a week.
- Phone: 1-800-233-4839
- Email: customercare@wowway.com
Table: WoW Internet Customer Service Contact Information
| Contact Method | Contact Information | Availability |
|---|---|---|
| Phone | 1-800-233-4839 | 24/7 |
| customercare@wowway.com | May take longer than phone calls | |
| Website | https://www.wowway.com | 24/7 |
Conclusion
We hope this guide has provided you with all the necessary information to contact WoW Internet customer service quickly and easily. If you encounter any issues with your WoW Internet connection that you cannot resolve on your own, don’t hesitate to reach out to customer service for assistance.
While you’re here, be sure to check out our other articles for more helpful tips and troubleshooting guides.
FAQ about Wow Internet Customer Service Phone Number
What is the Wow Internet customer service phone number?
1-800-WOW-CARE (1-800-969-2273)
What are the customer service hours?
Monday-Friday: 8:00 AM - 11:00 PM ET Saturday: 9:00 AM - 11:00 PM ET Sunday: 10:00 AM - 10:00 PM ET
Can I reach customer service 24/7?
No, customer service hours are limited to the times listed above.
What can I do if I need assistance outside of customer service hours?
You can access help online through the Wow Internet website or by visiting their support forum.
Is there a different phone number for technical support?
No, there is only one phone number for both customer service and technical support.
What should I have ready when I call customer service?
Your account number, name, and contact information.
Can I request a callback from customer service?
Yes, you can request a callback by visiting their contact page at wowway.com/contact.
What if I have a hearing impairment?
Wow Internet offers a Relay Service at 1-800-750-4656.
How can I file a complaint?
You can file a complaint by submitting a form on their website at wowway.com/contact/complaint-form.
Where can I find additional information about customer service?
You can find more information on the Wow Internet website at wowway.com/support.